Helena was feeling very ill as she got out of the taxi, walked into A&E. A black woman behind the reception desk was busy with paper work. Her brow was furrowed, she looked stressed. Helena had to wait for a minute or two. She was not sure she could stand any longer. Then the woman looked up and smiled. She was tired but she still made the effort. Helena explained how she felt. The woman told her to sit down. She was kind. She said she would call a doctor. And she did. And Helena sat down. Then the next patient appeared at reception. And the next. And so on. The doctor got the message and was on his way. Then there was an emergency heart failure. He got diverted then distracted. It took two hours to sort the problem. During this time the woman remembered Helena three times and called again. The doctor remembered Helena five times including the three calls. All Helena did was die.